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| 001 | 12633966 | ||
| 005 | 20250312111122.0 | ||
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| 007 | ta | ||
| 008 | 150422s2001 enka b 001 0 eng | ||
| 010 | _a 2002275103 | ||
| 020 | _a0750652446 (pbk) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHD9980.5 _b.L35 2001 |
| 082 | 0 | 0 |
_a658.3 _221 |
| 110 | 1 | _aLashley, Conrad. | |
| 245 | 1 | 0 |
_aEmpowerment : _h[manuscript] : _bHR strategies for service excellence / _cConrad Lashley. |
| 260 |
_aOxford ; _aBoston : _bButterworth/Heinemann, _c2001. |
||
| 300 |
_axvii, 300 p. : _bill. ; _c24 cm. |
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| 440 | 4 | _aThe hospitality, leisure and tourism series | |
| 504 | _aIncludes bibliographical references (p. [277]-293) and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
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| 650 | 0 |
_aService industries _xQuality control. |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/els031/2002275103.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/els031/2002275103.html |
| 906 |
_a7 _bcbc _corigcop _d2 _encip _f20 _gy-gencatlg |
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| 925 | 0 |
_aacquire _b1 shelf copy _xpolicy default |
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| 942 | _cBK | ||
| 961 | w | l | _t12 |
| 999 |
_c18478 _d18478 |
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