@book{5019,
	author = {Lott, David B.},
	title = {Conflict management in congregations /},
	publisher = {Alban Institute,},
	year = {c2001.},
	address = {[Bethesda, MD] :},
	url = {http://www.loc.gov/catdir/enhancements/fy1505/00111203-d.html}
}