@book{4633,
	author = {Moore, Christopher W.,},
	title = {The mediation process :},
	publisher = {Jossey-Bass Publishers,},
	year = {c1996.},
	address = {San Francisco :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/onix06/96009959.html}
}