@book{20462,
	author = {Cherniss, Cary.},
	title = {The emotionally intelligent workplace :},
	publisher = {Jossey-Bass,},
	year = {c2001.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley043/2001000675.html}
}