kiritharan, Gana. Total quality management : a system to Implement / by Gana kiritharan. - Indian ed. - New Delhi : UBS publishers', c2003. - xvi, 232 p. : ill. ; 23 cm. ISBN: 8174764216 (paperback) Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .L84 1993 Dewey Class. No.: 658.5/62