Empowerment
HR strategies for service excellence
Lashley, Conrad
creator
text
bibliography
enk
Oxford
Boston
Butterworth/Heinemann
2001
monographic
eng
xvii, 300 p. : ill. ; 24 cm.
Conrad Lashley.
Includes bibliographical references (p. [277]-293) and index.
Service industries
Management
Service industries
Quality control
Customer services
Management
HD9980.5 .L35 2001
658.3
The hospitality, leisure and tourism series
0750652446 (pbk)
2002275103
http://www.loc.gov/catdir/description/els031/2002275103.html
http://www.loc.gov/catdir/toc/els031/2002275103.html
http://www.loc.gov/catdir/description/els031/2002275103.html
http://www.loc.gov/catdir/toc/els031/2002275103.html
DLC
150422
20250312111122.0
12633966