@book{16665,
	author = {Kearns, Kevin P.,},
	title = {Managing for accountability :},
	publisher = {Jossey-Bass Publishers,},
	year = {c1996.},
	address = {San Francisco :},
	edition = {lst ed.},
	url = {http://www.loc.gov/catdir/toc/onix06/95053710.html}
}