Strategic public relations management : planning and managing effective communication programs / [manuscript] :
Erica Weintraub Austin, Bruce E. Pinkleton.
- Mahwah, N.J. : Lawrence Erlbaum Associates, 2001.
- xiv, 399 p. : ill. ; 24 cm.
- LEA's communication series .
Includes bibliographical references (p. 379-386) and index.