@book{15933,
	author = {Golin, Al,},
	title = {Trust or consequences :},
	publisher = {American Management Association,},
	year = {c2004.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip043/2003009524.html}
}