@book{15246,
	author = {Scherkenbach, William W.},
	title = {The Deming route to quality and productivity :},
	publisher = {CEEP Press Books ;},
	year = {c1988.},
	address = {Washington, D.C. :},
	url = {http://www.loc.gov/catdir/toc/fy0713/87401099.html}
}