TY  - BOOK
AU  - Boers,Arthur P.
TI  - Never call them jerks: healthy responses to difficult behavior 
SN  - 1566992184
AV  - MLCM 2004/02849 (B) 
U1  - 206.1 Boe 1999 
PY  - 1999///
CY  - [Washington, D.C.]
PB  - Alban Institute
N1  - Includes bibliographical references (p. [145]-147)
ER  -