@book{14787,
	author = {McNeal, Reggie.},
	title = {A work of heart :},
	publisher = {Jossey-Bass,},
	year = {c2000.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley042/99050744.html}
}