@book{14648,
	author = {Pande, Peter S. and Neuman, Robert P.},
	title = {The Six Sigma way :},
	publisher = {McGraw-Hill,},
	year = {2000.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/bios/mh041/00027237.html}
}