TY - MANSCPT AU - Gardenswartz,Lee AU - Cherbosque,Jorge AU - Rowe,Anita TI - Emotional intelligence for managing results in a diverse world: the hard truth about soft skills in the workplace SN - 9780891062554 (hbk.) AV - HF5549.5.M5 G365 2008 U1 - 658.4/094 22 PY - 2008/// CY - Mountain View, Calif. PB - Davies-Black Pub. KW - Diversity in the workplace KW - Emotional intelligence N1 - Includes bibliographical references (p. 179) and index; You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace UR - http://www.loc.gov/catdir/toc/ecip0815/2008015766.html ER -