@book{12402,
	author = {Gardenswartz, Lee. and Cherbosque, Jorge.,},
	title = {Emotional intelligence for managing results in a diverse world :},
	publisher = {Davies-Black Pub.,},
	year = {c2008.},
	address = {Mountain View, Calif. :},
	url = {http://www.loc.gov/catdir/toc/ecip0815/2008015766.html}
}