@book{10513,
	author = {Silberman, Melvin L.},
	title = {The consultant's big book of organization development tools :},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/description/mh031/2003544516.html}
}