@book{10485,
	author = {De Janasz, Suzanne C. and Dowd, Karen O.},
	title = {Interpersonal skills in organizations /},
	publisher = {McGraw-Hill Education,},
	year = {[2015]},
	address = {New York, NY :},
	edition = {5th ed.},
	note = {Previously published: New York, NY : McGraw-Hill Irwin, [2012]}
}