@book{10482,
	author = {Klikauer, Thomas,},
	title = {Management communication :},
	publisher = {Palgrave Macmillan,},
	year = {c2008.},
	address = {Houndmills, Basingstoke, Hampshire [England] ;},
	url = {http://www.loc.gov/catdir/toc/fy0904/2008015886.html}
}